If you have a phone on Play you can take advantage of the integration with Livespace, which will save the calls you have made to your contact board!

Table of contents:

1. Enabling integration

2. Configuration in Livespace

3. Configuration in Play's Virtual PBX

4. Usage in Livespace

5. Call Recordings

6. Updating the Client Secret

7. Disabling the integration

IMPORTANT: to avoid duplicate calls on customer profiles, all users who have the CallTracker app installed should disable it before integrating Play Virtual PBX.

Go to Account Settings -> Integrations and add-ons, locate Play Virtual PBX.

Enter your Client ID and Clients Secret - you will find these details in the Play Virtual PBX under API -> Configuration.

If you are not yet a Play Virtual PBX customer select create an account.

You can set the visibility of the calls (for everybody or for the user performing the action and managers) and decide which ones should appear on the board (all or longer than a certain time).
E.g. when only calls longer than 5 seconds are set, a call lasting 4 seconds will not appear in Livespace. The call time is calculated from the moment the call is answered to the end of the call.

The next step is to match the phone numbers to users.

It is necessary to assign at least one number in order to trigger integration. Multiple Play numbers can be assigned to a single user.

Once the numbers have been matched, save the settings. The integration will become active.

If the configuration process is interrupted, the application remains in the status 'Configuration'.

Important:

Livespace is downloading a call history of 180 days back

In order for users' calls to appear in the Play panel and in Livespace, it is necessary to activate a minimum of one of two additional services:

You can do this from the Play Virtual PBX admin panel (Virtual Central -> Users -> Edit User).

Incoming and outgoing calls are synchronized and displayed on the profiles of the assigned objects, the dashboard and the calls list according to the configuration settings.

Call entries contain information about the client, user, call direction and call length.

The integration allows call history to be automatically added on the contact's profile. If we call a customer or a customer calls us, this information will automatically appear in the customer's contact history as a board entry.

In a similar way to the customer profile, the history of outgoing and incoming telephone calls is presented on each Livespace user's profile.

The list of all conversations with the numbers of your Livespace users can be found in the Notifications -> Calls.

List of conversations shows the calls from all phone numbers added to Livespace. It also gives you the possibility to quickly filter the conversations, so that you can find only those ones that are really interesting to you. Such calls can be quickly assigned from the list to an existing contact, adding their telephone number at the same time, or a new contact can be created.

Livespace collects call statistics, which can be analysed, for example, by person or in terms of distribution over time. It is also possible to measure an indicator of how many calls are necessary to win a chance.
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Thanks to the fact that call data is recorded in Livespace, it is possible to set a goal related to sales activities. For example, one of its elements may be the number of connections made. You can estimate and define how many calls he should make to maximize the likelihood of implementing the sales plan.
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On the dashboard and the contacts and deals, you can quickly filter out call entries.

Play Virtual PBX allows you to record conversations and link them directly in Livespace. To enable adding links to conversations, during configuration select the appropriate option in Account Settings -> Integrations and add-ons -> Play. Check the option Display a link to the call recording on the wall.

Important!

The default length of a login session in Play Virtual PBX is 30 minutes. To avoid having to log in again while listening to recordings, the session can be extended directly in the Play Virtual PBX's panel to 8 hours.

Call recordings are also saved directly in the Play Virtual PBX. To listen to them, go to Recordings in the main menu.

In the list of recordings, find the conversation and listen to it. It is also possible to download it.

Important:

For security reasons, Play changes the Client Secret on a rotating basis. When an added integration requires re-authentication, a message to this effect will appear in the list of integrations and in the integration settings.

You will find the current data in the Play Virtual PBX under Api-> Configuration.

Go into the integration settings and save the current Client Secret.

Go to Account Settings-> Integrations and locate Play Virtual PBX.

In the integration settings, select 'Disable integration', then 'Yes, turn off' in the window that appears.

Connections synced until you disable the integration will still be visible in Livespace after you turn it off.