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Reasons for blocking an account
Reasons for blocking an account

Why is my account blocked and how can I unblock it?

Norbert avatar
Written by Norbert
Updated over a week ago

After 5 unsuccessful login attempts, or entering an incorrect password, an account locks up.

An account administrator can unlock access by editing the user in Account Settings > Users.

In other cases, you can ask us for help in the chat or by writing to [email protected].

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